Refund and Returns Policy

At Dinat Ltd, we are dedicated to providing our customers with high-quality furniture and a seamless shopping experience. We believe that customer satisfaction is paramount, and to ensure that we meet our customers’ expectations, we have a 30-day refund and returns policy for all items purchased through our website.

Our Guarantee:
We want our customers to feel confident in their purchase from Dinat Ltd, and that’s why we encourage our customers to carefully read the product descriptions and guarantee details before placing an order. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. If you have any questions or concerns about our guarantee or warranty, our customer service team is available to assist you.

Eligibility for Refund and Returns:
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. It’s important to note that certain items, such as custom-made or personalized items, may not be eligible for a refund or return. If you have any questions about the eligibility of an item for a refund or return, please contact our customer service team.

Circumstances for Refund and Returns:
We offer refunds and returns for products that fall under the following circumstances:

  • Defective or damaged products delivered by our shipping service provider or delivery personnel.
  • Products delivered that do not match the specified category, brand, color, size, or are falsely advertised.
  • Unopened products in their original packaging that have never been used.

If you believe that your item falls under one of the above circumstances, please contact our customer service team within 30 days of receiving your order to initiate the refund or return process. Our team will provide you with instructions on how to return your item and process your refund or exchange.

Refund and Returns Process:
At Dinat Ltd, we understand that sometimes a product may not meet your expectations, and we want to make the refund and return process as smooth as possible. To initiate a return or refund, please contact us within 30 days of receiving your order by emailing us at [email protected] and providing a reason for the return or refund. Our customer support team will respond to your email and guide you through the process.
Once we receive your returned package, we will inspect it to ensure that it meets our eligibility requirements, and we will issue a refund within 3-5 business days. Please note that customers are responsible for all shipping costs associated with the return process. We accept refunds in USD currency.

Exchanges:
We understand that sometimes an exchange may be necessary, and we want to ensure customer satisfaction. If you would like to exchange a product, please contact us through our website’s contact form, and our team will be happy to assist you.

Requirements for Refund and Returns:
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. Please note that some items, such as custom-made or personalized items, may not be eligible for a refund or return. Our customer service team can provide you with more information on this.
To initiate a return or refund, please contact us within 30 days of receiving your order by emailing us at [email protected] and providing the reason for your request. Our customer support team will guide you through the process, and the item must be returned in its original condition within 30 days of receiving your order.

Refund & Returns Instruction:
At Dinat Ltd, we appreciate your business and are dedicated to providing you with an excellent shopping experience. To ensure your satisfaction, we offer a 10-day refund and return policy for all purchases made on our website.
If you are not entirely satisfied with your order, please contact our customer service team at [email protected] within 10 days of receiving your package. To help us process your refund or return request, please provide us with the following information:

  1. A copy of the shipping label on the package
  2. Pictures or videos of any damaged, wrong, or defective items

Once we have reviewed your request and verified the provided evidence, we will provide you with instructions on how to proceed with the return process. Please note that we cannot accept any returned packages without prior approval, and any returns sent without our guidance will not be eligible for a refund or exchange.
We will provide you with a return address via email, and you must ship the package back to us with a valid shipping label and tracking number. Once we receive your returned package, we will inspect it and issue a refund within 3-5 business days.
We strive to ensure a hassle-free refund and return process and are always here to assist you in any way possible. If you have any questions or concerns, please do not hesitate to contact us.

We accept payments in USD and do not charge any restocking fees.
Please return all products to our store located at:
Company address in United Kingdom:
Address: 109 Arncliffe Drive, Heelands, Milton Keynes, England, MK13 7LF
Company address in United State:
Address: 12515 Hunting Brook Dr, Houston, TX 77099, United States

We have revised our refund and returns policy to provide you with clear and concise information about the process. At Dinat Ltd, we understand the importance of customer satisfaction and aim to provide a hassle-free shopping experience. We hope this updated version of our refund and returns policy provides clear information and helps you make informed decisions while shopping with us.